Returns + Refunds

Return and Refund Policy

Thank you for shopping at thirdeyeworld.com

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Greater Oceans, Inc. dba Third Eye, 33061 Santiago Dr.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to thirdeyeworld, accessible from https://www.thirdeyeworld.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

·       By email: info@thirdeyeworld.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. Please allow 2-3 weeks for billing cycle.

*NOTE Refunds exclude original and return shipping charges.

Conditions for Returns:

In order for the Goods to be eligible for a return, please make sure that:

·       The Goods were purchased in the last 14 days

·       The Goods are in the original packaging

·       The Goods were not used or damaged

·       You have the receipt or proof of purchase

The Goods cannot be returned if not meeting the following requirements:

·       Goods cannot be worn, washed, used or altered in any manner.

·       Goggles must be in their original case with mylar lens protector attached and never removed. Tags (if applicable) must remain on product.

·       Dive Masks must be returned in their original case.

·      Snorkels must remain in unopened package due to hygiene considerations.

·       No scratches, tears or evidence of use in regards to product designed for use in water.

·       Pack product in original box or secure carton. Original receipt or proof of purchase must be included in the return.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

THIRD EYE 33061 Santiago Dr Dana Point, CA 92629

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

·       By email: info@thirdeyeworld.com